When you make your purchase for a Sub Zero refrigerator, you are guaranteed that it is free of technical defects due to stringent quality checks by reliable technicians during the manufacturing process. However, sometimes there could be one or two refrigerators out of a thousand refrigerators which are faulty. Circumstances like so are unavoidable yet Sub Zero Company strives to ensure that all the refrigerators produced are of the best quality to ensure your satisfaction.
Technical defects could occur in the initial stage of operation by the refrigerator. For example, the fridge could not be turned on or is not working the way a fridge is supposed to work when the deliveryman delivers the fridge to your house. Should this unfortunate situation arise, simply just fill in the return form and send the fridge back to us. A new Sub Zero refrigerator will be delivered to you as soon as possible.
However, some technical defects could arise after a few months or years after operation. As you are made aware, Sub Zero refrigerators pride on its reliability and long lasting operation. So if you find the refrigerator not functioning as it claims, please contact the Sub Zero refrigerator repair department and we shall arrange for a technician to troubleshoot the problem.
If possible, should a problem arise please do troubleshoot the problem according to the customer’s manual provided to you when your purchased the Sub Zero refrigerator as some of the problems could be easily troubleshoot by you. Only when you are left with no choice, then Sub Zero refrigerator repair technicians are ever ready to be at your service.
Do also check whether your refrigerator is within the warranty period. If your fridge is still within the warranty period, then all expenses incurred during the repair will be provided as a courtesy from Sub Zero Company. However if it is not within the warranty period, then repair fees shall be borne by the user.